Foundation

• Vision
• Mission
• Purpose
• Values

Infrastructure

• Organizational Chart
• Role Descriptions
• Compensation Structure

Blueprint

• New Hire Training
• Promotion Checklists/Template
• Promotion Application
• Promotion Interview Process

Toolbox

• Development Resources

Level 1 Team Member

Job Purpose:

Experiences: Orientation, Onboarding, and training

• Orientation: Learns CFA LEX Business Framework
• Onboarding: Team Member Journey is mapped out
• Training: Assigned training blueprint and a trainer to guide you

Training: CFA Standards

• Brand Standards: Pathway
• Follows and executes positional cleanliness and organizational safety standards(Checklists/Procedures)

Creates: Remarkable Guest Experience

• Core4
• Second Mile Service (2MS)
• Store cleanliness and appearance standards

Works: Together

• Supports leadership team in daily operations
• Stays current with communication (slack & e-mail)
• Punctual and reliable in terms of managing availability and work schedule
• Communicates to the leadership team for solving opportunities that affect guest and team member experience

Level 2 Team Member

Job Purpose​:

To be remarkable in positional leadership.

Reports To​:

Team Leaders & Assistant Directors

Job Overview​:

Team Members are focused on serving our guests at all times. As a part of our culture, we also are looking for ways to serve one another.

Follows: CFA Standards

• Brand Standards: Pathway
• Follows and executes positional cleanliness and organizational safety standards (Checklists/Procedures)

Creates: Remarkable Guest Experience

• Core4
• Second Mile Service (2MS)
• Store cleanliness and appearance standards

Works: Together

• Supports leadership team in daily operations
• Stays current with communication (slack & e-mail)
• Punctual and reliable in terms of managing availability and work schedule
• Communicates to the leadership team for solving opportunities that affect guest and team member experience

Team Leader

Job Purpose​:

To be remarkable in area leadership.

Reports To​:

Assistant Directors & Directors

Job Overview​:

Team Leaders are area leaders that are focused on operational excellence within a given area of the restaurant.

Coaches: CFA Standards & Culture

• Coaches Brand Standards: Pathway
• Coaches food safety and quality standards
• Coaches positional excellence
• Coaches cleanliness and safety (audits, checklists)

Creates: Gameplan & Area Culture

• Creates action plan: schedule, break management, line-up board
• Creates clarity: communication (slack, scoreboards, meetings)
• Collaborates with other area leaders
• Creates culture with being organized and unified to set others up for success

Solves: Area Problems

• Assess business area results
• Assesses waste in the area
• Solves issues that affect guest and team member experience

Assistant Director

Job Purpose​:

To be remarkable in restaurant operations.

Reports To​:

Directors & Director of Operations

Job Overview​:

Assistant Directors are the leaders that lead the team to ensure operational excellence in the business.

Upholds: CFA Standards & Culture

• Upholds brand standards
• Upholds food safety and quality standards
• Upholds restaurant cleanliness, organization and safety

Creates: Restaurant Culture

• Creates daily restaurant experience for the team through positive attitude and work ethic
• Creates daily game plans for operations that sets the team up for success

Coaches: Team Leaders & Team Members

• Coaches and supports Team Members and Team Leaders

Anticipates: Restaurant Challenges

• Anticipates and solves capacity problems (staffing, throughput, inventory, etc.)
• Anticipates communication breakdowns
• Anticipates cash management issues

Analyzes: Business Results

• Analyzes and communicates customer feedback (comments, CEM scores)
• Analyzes daily and weekly performance data (INFORM, inventory counts, DailySAFEs, etc)
• Analyzes monthly & quarterly data (FCR, IPO, Target Food Cost, TalentInvestment, Food Safety Score, etc)

Allocates: Resources

• Organizes and delegates tasks & checklists (daily, weekly, monthly)
• Allocates weekly personnel (scheduling)
• Allocates daily personnel (line ups)
• Inventory management

Director

Job Purpose​:

To be remarkable in business growth and development.

Reports To​:

Director of Operations (IF operational restaurant area Director) & Operator

Job Overview​:

Directors are the organizational leaders that partner with the Operator to sustainably grow the health of the business and culture.

Creates: CFA Standards & Culture

• Embodies restaurant vision and values
• Communicates mission, vision and goals to team
• Assesses quality of operational excellence and food safety regularly

Coaches: Leadership Development

• Drives personal development
• Conducts regular leadership meetings
• Conducts performance feedback

Analyzes: Performance Trends

• Analyzes weekly, monthly, and quarterly trends
• Creates goals and action plans for the business

Solves: Capacity Problems

• Creates systems for LEAN execution
• Coordinates projects for implementing systems with the team
• Leads organizational change and innovation

Health Insurance

• Health, Vision, Dental, Disability, and Life Insurance options offered
• Numbers indicate monthly premium contributions

Employee Meal

• Allotted one break meal per shift
• Dollar amount alloted fluctuates between $7-$9
• Allotted dollar amount is dictated by positive food cost gap from previous month
• Refer to Team Member Handbook for details

Uniforms

• Part-Time new hires receive 1 set of shirts and pants
• Full-Time new hires receive 2 sets of shirts and pants
• You will receive 1 new uniform on each work anniversary starting at 1 year

401k

• Eligible after 1 year with CFA LEX, and if 20+ years old
• Employer will make a safe harbor matching contribution equal to 100% of your salary deferrals up to 3% or your compensation, plus 50% of your salary deferrals between 3-5% of your compensation.

Paid Time Off (PTO)

• Assistant Director 1.5 hrs PTO per 40 hrs worked
• Director 2 hrs PTO per 40 hrs worked

Team Member Handbook

Foundational Knowledge

COMPLETE the following training on Pathway

Foundations

• Orientation

  • What Makes Chick-fil-A Unique?
  • Create Raving Fans
  • Team Member Appearance
  • Every Life Has a Story

Hospitality

• Fundamentals of Hospitality

  • The Core 4
  • The Art of Reading Guests
  • Overview of Recipe for Service
  • All 2MS (Second Mile Service) resources
  • Language of Hospitality

Check-Ins:

How to Use this Blueprint

Role Description

Level 1 Team Member

Job Purpose​:

To be remarkable in positional training and development.

Reports To​:

Team Leaders & Assistant Directors

Job Overview​:

Team Members are focused on serving our guests at all times. As a part of our culture, we also are looking for ways to serve one another. Level 1 Team Members are also focused on learning our organization’s processes, procedures, and behaviors.

COMPLETE the following training on Pathway

Foundations

• Orientation
• Safety & Security
  • Dealing with a Robbery or Burglary
  • Handling Transactions-Complete All
    • Cash
    • Card
    • Check
  • Preventing Slips, Trips, and Strains
  • Preventing Harm to Guests
  • Intro To Working Safely
  • Handling Sharp Objects Safely
  • Fire Safety
  • Chemical Essential Info
  • Avoiding Burns
  • Complete all Food Safety 201
    • Temps
    • Bodily Fluids

Food Prep

• Cold Food Prep Training Plan

Desserts & Beverages

Ordering Experience

Cleaning & Maintenance

Dining Room/Front Counter/Drive-Thru

Practice: Dining Room

• • Cleanliness Standards & Priorities

    • Glass

    • Tables

    • Bathrooms

    • Floors

    • Playroom

    • Trash Receptacles

    • Condiment Stands

  • Table Touch-Ins

    • Anticipating needs; utensils, condiments, etc.

    • Refreshing beverages

    • Clearing trash

  • How to properly empty trash receptacles

  • Proper use of wet floor signs

  • Proper way to clean spills and bodily fluids

Practice: POS Order Taking

• Proper way to acknowledge/greet guest

• Proper language for taking order

• Order Accuracy

  • Guest description

    • Never anything inappropriate, fireable offense

  • Special orders

  • Modifying order

• Tendering order

  • Detecting fraudulent money

  • Gift cards

  • Scanning app

  • Multiple seats function

  • Recalling stored orders

  • Refunding order (leader present)

  • Police discount/Employee meal discount

• Suggestive selling

• Table markers

• Cleaning and stocking

Practice: Expeditor/Runner

• Proper way to identify guests
• Anticipating guests’ needs
• Awareness of how/when to support Dining Room Team Members
  • Trays stacked above trash
  • Refreshing beverages
  • Changing out trash
  • Condiment stand cleanliness
  • Anticipating guests’ needs
• Awareness of how/when to support Front Counter Team Members
  • Stocking condiments
  • Refreshing beverages
  • Refilling ice bins
  • Proper storage and cleanliness of table markers

Practice: Beverages & Desserts

• Making all menu items in a food safe manner
• Proper portioning
• Properly brewing coffee and tea
• Breaking down and setting up ice dream machine

Practice: Drive-Thru Window

• Proper customer acknowledgement/greeting
• Tendering orders
  • All POS Order Taking operational principles
• Order accuracy
• Speed of service

Practice: Drive-Thru Order Taker

• Proper customer acknowledgement/greeting
• Order Accuracy
  • Names
  • Car descriptions
  • Verifying order
• Storing and tendering orders
• Car switches
• Multi-seat orders
• iPOS
  • Setting up ipad and card readers
  • Proper attire
  • leapfrogging/walking cars

Practice: Bagging Orders

• Order Accuracy
  • Utensils
  • Condiments
• Tray/Bag organization
• Speed of service
• Situational awareness

Kitchen

Practice: Breakfast Boards

• Order Accuracy
  • Utensils
  • Condiments
• Tray/Bag organization
• Speed of service
• Situational awareness

Practice: Drive-Thru Order Taker

• Proper customer acknowledgement/greeting
• Order Accuracy
  • Names
  • Car descriptions
  • Verifying order
• Storing and tendering orders
• Car switches
• Multi-seat orders
• iPOS
  • Setting up ipad and card readers
  • Proper attire
  • leapfrogging/walking cars

Practice: Bagging Orders

• Order Accuracy
  • Utensils
  • Condiments
• Tray/Bag organization
• Speed of service
• Situational awareness

Practice: Breakfast Griddle & Oven

• Make Minis during breakfast peak
• Make Mini tray
• Make Yellow Egg Molds
• Make White Egg Molds
• Make trays of Cookies
• Make trays of Bacon
• Shred Chicken for Soup
• Cool-down tray of chicken

Practice: Biscuit Making

• Shadow team member making biscuits
• Practice making biscuits during peak breakfast periods

Practice: Lunch Boards

• Shadow secondary boards
• Work secondary boards through lunch or dinner
• Shadow primary boards
• Work primary boards through lunch or dinner
• Shadow then perform quick clean on Open Fryer
• Shadow then perform thorough clean on Open Fryer

Practice: Breading & Machines

• Chicken rotation
• Filet cases of filets
• Properly marinate chicken
• Prepare milk and egg wash
• Breading and loading
  • Filets
  • Spicy Filets
  • Strips
  • Nuggets
  • Grilled Chicken (loading only)
• Shadow and Perform quick clean on pressure fryer
• Shadow and Perform thorough clean on pressure fryer
• Shadow and Perform boil-out on pressure fryer
• Shadow and Perform quick clean on grill
• Shadow and Perform thorough clean on grill
• Breading down and cleaning of breading table and machines area
• Proper Cleaning of thaw cabinets

Practice: Produce Food Prep

• Wash/Cut: 1 Box of Romaine, Green Leaf
• Wash/Cut: 1 Box of Tomatoes, Grape Tomatoes
• Cut & squeeze lemons
• Properly prepare kanbans for each of the following:
  • Fruit cups
  • Yogurt parfaits
  • Side salads
  • Market Salad
  • Cobb Salad
  • Southwest Salad
  • Grilled Wraps
• Receive/Verify: 1 Order from Produce Vendor
• Clean/Breakdown: Area & Equipment

How to Use this Blueprint

Role Description

Level 2 Team Member

Job Purpose​:

To be remarkable in positional training and development.

Reports To​:

Team Leaders & Assistant Directors

Job Overview​:

Team Members are focused on serving our guests at all times. As a part of our culture, we also are looking for ways to serve one another.

Operational Principles

FOH

• Proficient in multiple areas of the business
  • Is able to expedite
  • Able to be an outside order taker
  • Is proficient in the dining room and understands our Second Mile Service principles
• Has demonstrated ability to take ownership of tasks
• Understands our cleanliness standards, and is able of coaching others on them:
  • Glass Cleanliness
  • Exterior Cleanliness/Dumpster Pad Cleanliness
  • Bathroom Checks
  • Playroom Checks
  • Inventory organization
• Demonstrates ability to execute a Daily SAFE Critical audit

BOH

• Proficient in multiple areas of the business
• Has demonstrated ability to take ownership of tasks
• Is proficient in chicken thawing and filleting
• Understands our cleanliness standards, and is able of coaching others on them:
  • Glass Cleanliness
  • Exterior Cleanliness/Dumpster Pad Cleanliness
  • Bathroom Checks
  • Playroom Checks
  • Inventory organization
• Demonstrates ability to execute a Daily SAFE Critical audit
• Experience unloading truck

To be completed by Team Member and reviewed

with an assigned leader.

Leading Self: Answer the following…

• Why did you apply to work at Chick-fil-A?
• Why do you continue to work at Chick-fil-A?
• What is currently your favorite aspect of your job?
• What is currently the biggest challenge or obstacle in your job?
• Do you feel you have been given the proper training and support to be successful in your job? Explain.
• What are your personal strengths?
• How do you currently, or can you leverage those strengths at work?
• What are your weaknesses/what doesn’t come easy for you?
• How do they currently, or how can they, impact your performance negatively at work?
• Do you have any personal and/or professional goals and dreams?
• What are you doing to pursue them?
• How can Chick-fil-A better serve you in your pursuit of those goals and dreams?
• What is the Vision and Mission of CFA LEX?
• In your work experience so far, do you see evidence of the Vision and Mission being executed? Please explain.
• How do you think CFA LEX can do a better job at executing our Vision and Mission?
• What are CFA LEX’s Core Values?
• How well, or not well, do you practice the core values?
• How well, or not well, does our team as a whole practice the core values?
• In what ways can you be a positive influence on our team practicing the core values?

Opportunities to Lead: 

• What are you doing to pursue them?
• How can Chick-fil-A better serve you in your pursuit of those goals and dreams?
• What is the Vision and Mission of CFA LEX?
• In your work experience so far, do you see evidence of the Vision and Mission being executed? Please explain.
• How do you think CFA LEX can do a better job at executing our Vision and Mission?
• What are CFA LEX’s Core Values?
  • How well, or not well, do you practice the core values?
  • How well, or not well, does our team as a whole practice the core values?
• In what ways can you be a positive influence on our team practicing the core values?

Trainer

• Opportunity to lead new hires through training blueprints
• Works with HR Director and Leadership Team to coordinate training

Coordinator

• Opportunity to lead tasks in the business
• Examples of Coordinator opportunities: (Cleanliness Repairs & Maintenance, Catering, Inventory, Food Safety).

How to Use this Blueprint

Role Description

Team Member

Job Purpose​:

To be remarkable in area leadership.

Reports To​:

Assistant Directors & Directors

Job Overview​:

Team Leaders are leaders that are focused on operational excellence within a given area of the restaurant.

COMPLETE the following training on Pathway

Foundations

• Orientation
• Measuring and Understanding Operational Excellenc​e-Understanding 4 Lenses
• Guest Recovery-HEARD Model
• Safety & Security
  • Daily Security Procedures-Complete All
  • Dealing with Workplace Violence and Threats
• Sales Beyond the Restaurant
• Restaurant IT Systems
  • Communication
  • Connectivity
  • Cybersecurity
• Digital Operations Portal
  • Hardware
  • InFORM-Cash Management
  • iPOS
  • Time Punch

Operational Principles

• Demonstrate ability to access and complete all jolt checklists
• Demonstrate ability to execute all opening and closing procedures
• Shadow opening and closing leader for a shift
  • Opening/closing procedure for alarm system
  • Writing a line-up board
  • Demonstrate ability to manage running breaks
    • Organize and communicate
    • The correct strategy for the day part Understand policies and laws
  • Cash management
    • Counting safe
    • Counting tills
    • Setting out clean drawers Cash deposit
    • INFORM & Smartsafe procedures
    • Demonstrate ability to identify counterfeit bills
    • Execute training of a new hire (Coordinate with HR Director)
• Demonstrate proper way to answer the phone
  • Catering Order
  • Customer Complaint
  • Team Member Call Out
• Demonstrate ability to access and execute a Daily SAFE Critical audit

Administrative Knowledge

• Demonstrate knowledge of Cash Management
  • Smart Safe
  • Ordering Change
• Execute Produce Order
• Demonstrate knowledge of setting up, using, and troubleshooting iPOS/Ipads
• Access and explain following reports under Report Galleries
  • CEM
  • Target Food Cost
  • Talent Investment Report
  • Food Safety Report
  • Access Time Punch; demonstrate proper way to edit time punch
• Demonstrate accessing Pathway
  • Completing training material
  • Assigning training material
• Demonstrate accessing and executing a SAFE Daily Critical

Inform

• Daily Cash Flow
• Cashier Keystroke Summary
• Day Track Report
• Inventory Activity Report
• Truck Order
• Customer Management
  • TBC
  • Collected Sales

Development: Leading Self

• Must get Servsafe Certified
• Complete CORE Assessment
• Review results of CORE Assessment with your assigned Leader
  • What are the results of the CORE Assessment?
  • How can you better leverage what you learned from the CORE Assessment at work?
  • What are some of your challenges? Give examples.

Development: Leading Others

• Review SERVE Leadership Model with assigned Leader
  • Rate your competency/execution of each aspect of the SERVE Leadership Model.
  • What areas are you currently executing well? How?
  • What areas do you need the most development?
  • Create a development game plan with your assigned Leader.

How to Use this Blueprint

Users

If you are using this for your development, please contact our HR Director to get assigned a leader that can be your guide/resource for the blueprint. Once you have been assigned a leader, you will simply work through the content section by section with the guidance of your assigned leader.

Leaders/Trainers

If you are using this for others’ development, simply work through the content section by section with your trainee. Each section includes a role description, Foundational Knowledge, Operational Principles, and concludes with a Development section.

Role Description

Assistant Director

Job Purpose​:

To be remarkable in restaurant operations.

Reports To​:

Directors & Director of Operations

Job Overview​:

Assistant Directors are the leaders that lead the team to ensure operational excellence in the business.

COMPLETE the following training on Pathway

Restaurant IT Systems

• Check Writer
• End of Month
• HR/Payroll
• InFORM-Admin
• InFORM-Supply Chain
• KPS
• POS
• ServicePoint
• Supply Central
• Team Member User Admin

Operational Principles

• Lead an opening shift and closing shift
  • Optimizing Downtime
  • Optimizing Peak Periods
• Demonstrate ability to access real-time labor and productivity numbers. Also, be able to explain the difference between the 2 numbers and what positively and negatively impacts them
• Explain the proper process for approving schedule changes
• Explain the attendance accountability system and how/where we track points
• Food Safety Practices being followed
• Ensuring Successful Transitions (Breakfast to lunch, shift change, closing) Optimizing guest experience
• Ensuring execution of SOS standards
• Inventory and store is organized
• Demonstrate the proper way to execute performance feedback
  • Appropriate time of day/day of week
  • Appropriate place
  • Documentation
• Execute new hire orientation with HR Director
• Work an event with Marketing Director

Administrative Knowledge

• Demonstrate the ability to access and explain (meaning and purpose) the following reports:
  • Target Food Cost Report
  • Talent Investment Report
  • Restaurant Data Report
  • IPO Monthly Report
  • Monthly Drilldown Report
  • Dashboards Reports and Navigation
  • Food Safety Report
  • Financial Services Home
    • Food Cost
    • Labor Cost
    • Fee Calculation Report
  • Business Field Operations LEAN
  • Facilities Home
    • Review content, know why, when, and how to use this resource
  • CEM
    • Know who, what, when, why, how to use this resource
  • Hotschedules
    • Scheduling, reports, forecasts, labor, productivity, requests, ect.
  • HELP Self Service Portal
  • QIC Form for credits
  • Receipt Viewer
  • ServicePoint Store Management (SPSM)
  • Supplier Central
  • Time Punch

Inform 

• Demonstrate the ability to access, use and explain the following reports/tools:
  • Cashier Keystroke Summary Report
  • Day Track Report
  • Customer Statement Report
  • Inventory Counts
  • Inventory Activity Report
  • WorkFlow
    • Issues, resolutions, importance etc.
    • Transfers

Safety & Security

• Pathway Videos around Safety Security
• Arm and Disarm the alarm
• Crisis Management
• Power Outage Procedures
• Demonstrate knowledge of handling a claim with Sedgewick

Development: Leading Self

• Situational Awareness:
  • Current biggest wins on your team?
    • Why? What is causing it?
  • Current biggest opportunities on your team?
    • What needs to be done about it?
• Next Steps: List the first few actions you need to take…

Development: Leading Others

• Coaching
  • Giving feedback
  • Having tough conversations
• ESRC

Development: Leading Teams

• 5 Levels of Delegation
• SMART Goals
• Scoreboards/Scorecards

How to Use this Blueprint

Users

If you are using this for your development, please contact our HR Director to get assigned a leader that can be your guide/resource for the blueprint. Once you have been assigned a leader, you will simply work through the content section by section with the guidance of your assigned leader.

Leaders/Trainers

If you are using this for others’ development, simply work through the content section by section with your trainee. Each section includes a role description, Foundational Knowledge, Operational Principles, and concludes with a Development section.

Role Description

Assistant Director

Job Purpose​:

To be remarkable business growth and development

Reports To​:

Director of Operations (IF operational restaurant area Director) & Operator

Job Overview​:

Directors are the organizational leaders that partner with the Operator to sustainably grow the health of the business and culture.

COMPLETE the following training on Pathway

Restaurant IT Systems

• Restaurant IT Systems
  • HR/Payroll
  • Supplier Payments
• Emotional Connections Marketing

Operational Principles

• Demonstrate the process to terminate the employment of a team member
• Perform an End of Month inventory count
• Conduct an interview with a team member applicant (Coordinate with HR Director)

Administrative Knowledge

• Demonstrate the ability to analyze the following reports
  • FCR
  • Restaurant Data Report
  • IPO

Personal Development

• Assigned a Trevero Business Coach
• 1 on 1 Meeting schedule with Tom
• Michael Hyatt Full Focus Planner

Driving Results

• SMART Goal Setting
• Scoreboards/Scorecards
• 4 Disciplines of Execution (4DX)
• Leading effective meetings

The purpose of the toolbox is to provide personal and professional development resources for anyone that is looking to grow and develop.

Leading Self

10/10/10 (Click here)

Have you ever made a decision that seemed to make sense at the moment but a few days or weeks later, you realize wasn’t the best idea? This is a simple tool to separate emotions from logic in your decision-making.

3 for 3 (Click here)

We hear “personal growth” talked about a lot but what do you do with that? 3 For 3 is a simple guide to optimize personal growth. First for yourself and then if you are coaching others.

Daily Habits for Success (Click here)

Recommended Reading:

• Extreme Ownership by Jocko Willick
• Adulting 101 by Josh Burnette
• The Purpose Driven Life by Rick Warren
• Mindset by Carol Dweck
• The Power of Habit by Charles Duhigg
• Love Does by Bob Goff
• Necessary Endings by Henry Cloud
• The 7 Habits of Highly Effective People by Stephen R. Cove

Leading Others

ESRC (Google Doc)

Have you ever been frustrated by your own behavior or that of others? We can’t change others but we can change ourselves and in so doing provide what others need to meet expectations. Here is how.

SBI (Click here)

We hear “personal growth” talked about a lot but what do you do with that? 3 For 3 is a simple guide to optimize personal growth. First for yourself and then if you are coaching others.

What? So What? What Now? PDF

Feedback Model

Recommended Reading:

• The Secret by Mark Miller
• Win the Heart by Mark Miller
• The Heart of Leadership by Mark Miller

Leading Teams

SERVE Leadership Model (Google Doc)

What is leadership? How do you define it? There are thousands of different documented definitions of leadership. So, how do we define leadership at CFA LEX? SERVE.

SMART Goals (Click here) 

5 Levels of Delegation (Click here)

Asking More Powerful Questions (Click here)

Recommended Reading:

• 5 Dysfunctions of a Team by Patrick Lencioni
• It’s Your Ship by Michael Abrashoff
• Chess Not Checkers by Mark Miller
• The Secret of Teams by Mark Miller

Leading Organizations

SERVE Leadership Model (Google)

What is leadership? How do you define it? There are thousands of different documented definitions of leadership. So, how do we define leadership at CFA LEX? SERVE.

4 Disciplines of Execution (4DX) (Click here)

What are you working on right now? Or, how many things are you working on right now? Is it the right stuff? This tool will help you identify what to spend time on and how to increase your chances of accomplishing what’s important.

Collaborative Decision Making (Click here)

Decrease hesitation time and increase decision-making confidence

Recommended Reading:

• Dream Manager by Matthew Kelly
• The Culture Code by Daniel Coyle
• Good to Great by Jim Collins
• Great by Choice by Jim Collins
• Who: The A Method for Hiring by Geoff Smart and Randy Street
• Start With Why by Simon Sinek